Our policy lasts 30 days.
We are more than happy to process your refund and accept your return in the first 30 days after the delivery of your order.
If 30days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
*Please do not send your purchase back to the manufacturer until you contact us(CONTACT@IVORIYAOFFICIAL.COM).
There are certain situations where only partial refunds are granted.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
If you want to return your goods, or you want further assistance contact us at CONTACT@IVORIYAOFFICIAL.COM and we will kindly assist you with your concern.